Customer Service Representative
Larapinta, AU
Who We Are
Häfele is a global leading specialist for furniture fittings and building hardware as well as LED lighting and electronic access control systems. Celebrating the company’s worldwide 100th anniversary in 2023 and its 40th anniversary in Australia in 2022, it is a reputable brand that’s known for its expertise locally and globally.
Our product range is extensive, encompassing more than 150,000 articles, meaning we can serve a wide variety of customers with our expertise. Our company purpose of “Maximising the value of space. Together” helps us focus on creating value for our employees, suppliers and customers alike.
With Subsidiaries in 38 countries and a team of 8,000 professionals, we are proud to serve the furniture and kitchen industry, as well as architects, interior designers, builders, developers and resellers from more than 150 countries.
This is an outstanding opportunity to be part of a motivated friendly customer service team based in Larapinta.
About The Role
Your day will fly by as you
- Answer sales calls
- Process customer's orders, pricing, delivery requests and other enquiries
- Meet and greet in the showroom
- Develop a genuine understanding of our customers' needs to assist with product selection
- Prepare customised quotations and promote our extensive range of high end products
- Maintain showroom displays & brochure replenishments
- Promote good relations with customers and prospective customers
- Provide advice on planning, installation and operation of our quality products
- Support our external sales team
We Are Seeking
- An enthusiastic, friendly team player
- An energetic individual providing exceptional face-to-face customer service & support
- Excellent communication skills (verbal & written)
- Excellent customer service skills
- Strong interpersonal skills and professional telephone etiquette
- Exceptional problem solving and analytical skills
- A background in hardware, cabinetmaking or joinery would be ideal, but not essential
- Attention to detail, self-motivated and confident
- Previous experience with SAP will be a benefit but not a necessity
- Full working rights in Australia
What You Need To Apply
- A pro-active and driven individual who works well within a team and demonstrates aptitude and passion for customer service
- Excellent communication and problem-solving skills
- Strong interpersonal skills and professional telephone etiquette
- Previous experience in customer service preferred
- SAP (SD module) experience is absolutely essential
What We Offer
- Modern offices and a great supportive team environment
- Innovative and forward-thinking business
- Competitive salary & bonus system
- Access to employee wellbeing platform
- Flexi days
Please note Häfele Australia Pty Ltd operates a direct sourcing model so no agency introductions.
Email enquiries are welcome to recruitment@hafele.com.au