Customer Service Representative (QLD)

About Häfele

Häfele is a global leader in furniture fittings, architectural hardware, LED lighting, and electronic access control systems. With over 100 years of innovation globally and 40 years in Australia, Häfele is recognised for quality, expertise, and exceptional customer experience.

Our extensive product range of more than 150,000 items allows us to support a diverse customer base — including cabinetmakers, kitchen manufacturers, architects, interior designers, builders, developers, and resellers — across 150+ countries.

Guided by our purpose, “Maximising the value of space. Together,” we are committed to creating value for our customers, suppliers, and our people. With 8,000 team members in 38 countries, you’ll be joining a truly global family.

This is an outstanding opportunity to join our friendly, motivated Customer Service team based at our Larapinta office.

Key Responsibilities

Your day will fly by as you:

• Respond to customer sales calls with professionalism and warmth
• Process customer orders, delivery requests, pricing enquiries, and general product questions
• Welcome and assist customers in our showroom
• Understand customer needs and guide product selection
• Prepare customised quotations and introduce customers to our premium product range
• Build strong relationships with new and existing customers
• Provide product advice, including planning and installation support
• Collaborate closely with our external sales team

What We’re Looking For

You will thrive in this role if you are:

• Enthusiastic, friendly, and a team player
• Confident in delivering exceptional face‑to‑face and phone-based customer service
• Skilled in communication — both written and verbal
• A strong problem-solver with solid analytical skills
• Professional with excellent interpersonal and telephone etiquette
• Detail-oriented, self-motivated, and reliable

What You Need to Apply

• A proactive, customer-focused mindset
• Strong communication and problem-solving abilities
• Professional phone manner and interpersonal skills
• Previous customer service experience (preferred)
• SAP experience is highly advantageous

Why Join Häfele?

• Modern office environment with a supportive, close-knit team
• Work within an innovative and forward-thinking global business
• Competitive salary + bonus system
• Access to employee wellness platform
• Up to eight Flexidays per year
• Opportunities for growth and development

To apply, email your application or questions to: recruitment@hafele.com.au

Applicants must hold a valid Australian or New Zealand work visa.
Please note: Häfele Australia operates a direct sourcing model — no agency introductions.