IT Support Specialist

About Häfele

Häfele is a global leading specialist for furniture fittings and building hardware as well as LED lighting and electronic access control systems. Celebrating the company’s worldwide 100th anniversary in 2023 and its 40th anniversary in Australia in 2022, it is a reputable brand that’s known for its expertise locally and globally.

Our product range is extensive, encompassing more than 150,000 articles, meaning we can serve a wide variety of customers with our expertise. Our company purpose of “Maximising the value of space. Together”, helps us focus on creating value for our employees, suppliers and customers alike.

With Subsidiaries in 38 countries and a team of 8,000 professionals, we are proud to serve the furniture and kitchen industry, as well as architects, interior designers, builders, developers and resellers from more than 150 countries.

The Opportunity

The IT Support Specialist is a Melbourne based role reporting to the Head of IT – Oceania.  The role is to provide I.T. support to the office and warehouse locations, general troubleshooting and ability to think on your feet to solutions for a wide array of technical problems.

Key Responsibilities

• Provide Level 1 technical support for hardware, software/application, and network issues by diagnosing problems and implementing effective solutions to ensure minimal downtime and optimal performance
• Respond promptly to incidents, manage ticket queues, and follow up to ensure issues are resolved according to SLAs, minimizing impact on business operations
• Assist users with technical issues by providing clear and helpful guidance, ensuring excellent customer service and high user satisfaction
• Maintain detailed documentation of support activities and changes
• Work closely with other IT team members, departments, and vendors to coordinate support efforts, share knowledge, and implement improvements
• Provide first-level support during software and hardware rollouts, including setup, installation, and basic troubleshooting
• Stay current with emerging technologies, industry trends, and best practices, continuously seeking opportunities to enhance technical skills and improve support processes

Technical Skills

• Relevant IT qualifications
• Excellent troubleshooting skills
• High level of attention to detail and strong communication skills
• Analytical and critical thinking abilities to diagnose problems, identify root causes, and implement effective solutions.
• Basic network support
• Windows and iOS operating systems support skills
• Advanced Microsoft Office knowledge to be able to assist users
• ITIL principles knowledge is a plus
• SAP knowledge is a plus

What You’ll Bring

• An enthusiastic, friendly team player
• Exceptional problem solving and analytical skills
• Excellent customer service, with the ability to communicate technical information clearly and patiently to non-technical users
• High level of attention to details
• Strong verbal and written communication skills for effective interaction with users, team members, and other stakeholders

Why Join Häfele

• Modern offices and a great supportive team environment
• Innovative and forward-thinking business
• Competitive Salary & bonus system
• Access to employee wellness platform
• Up to eight Flexidays per year

To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.

Please note Häfele Australia Pty Ltd operates a direct sourcing model so no agency introductions. 

Email enquiries are welcome to recruitment@hafele.com.au