Customer Care Representative
Dandenong South, AU
Who We Are
Häfele is a global leader in furniture fittings, building hardware, LED lighting, and electronic access control solutions. With over 100 years of international expertise and more than 40 years in Australia, we’re a trusted and innovative brand recognised for quality, precision, and service worldwide.
Our range spans more than 150,000 products, allowing us to support a broad and diverse customer base. Guided by our purpose “Maximising the value of space. Together”, we focus on creating meaningful value for our customers, suppliers, and, most importantly, our people.
With subsidiaries in 38 countries and a team of 8,000 professionals, we proudly support the furniture and kitchen industries, as well as architects, interior designers, builders, developers, and resellers across more than 150 countries.
At Häfele, our people are at the heart of everything we do. We’re committed to creating an inclusive, supportive, and inspiring place to work.
We Are Seeking
We’re excited to offer an opportunity to join our growing business as an experienced Customer Care Team Member. Based at our Dandenong South location, you’ll thrive in a fast-paced environment and bring a passion for delivering exceptional customer experiences.
In this role, you will:
- Handle after‑sales service enquiries professionally and efficiently
- Manage and resolve customer complaints and grievances
- Register and coordinate new warranty claims and service arrangements
- Oversee the national coordination, authorisation, review, and processing of all credit claims
- Ensure all claims are finalised within required timeframes
If you enjoy being busy, love problem solving, and pride yourself on high quality service, this role is for you.
What You Need to Apply
- A proactive, motivated approach with strong teamwork skills
- A genuine passion for customer service
- Excellent communication and problem solving abilities
- Strong interpersonal skills and professional telephone manner
- Previous customer service experience (highly regarded)
- SAP (SD module) experience is desirable
What We Offer
- Modern offices and a supportive team environment
- A forward thinking, innovative business
- Competitive salary + bonus system
- Access to our Employee Wellbeing Platform
- Up to 8 Flexi Days per year to support work–life balance
To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.
Please note Häfele Australia Pty Ltd operates a direct sourcing model so no agency introductions.
Email enquiries are welcome to recruitment@hafele.com.au